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OVERVIEW
Business oriented, as result from being freelance graphic designer and
graphic artist where I designed and sold my own creations. Proven ability to quickly learn and apply new technology. Organized;
perseverant, strong work ethics; willingness to work and achieve employers objective; excellent in oral and written communication.
EDUCATION
Elementary St. Louis’ School of Campo Filipino
1991
High School University of Baguio 1995
Bachelor of Science in Information & Computer Science Major in Information Science Baguio Colleges Foundation
2002
Java Programming (Module 1) Ateneo Information Technology Institute
2004
TRAINING SEMINARS
Soft Skills & Product Specifics Advanced Contact Solutions & Home Shopping
Network 2004
Sun Java Informatics & SUN Philippines
2003
Leadership Seminar Baguio Colleges Foundation & Supreme Student
Government 1999
SKILLS
Able to grasp proper pronunciation and grammar, strong interpersonal and customer
service skills, solid analytical, problem solving and decision-making skills, presentation/public speaking skills, facilitation
and trainee evaluation, computer programming and software design including graphics modification and hardware trouble shooting
and very much comfortable working with technology.
EXPERIENCE
Reservations Agent (RSSR) – United Airlines International Reservations, TeleTech Customer Care Management Philippines,
Inc Roxas Philippines
2006 – Present
Receives calls from Australia and New Zealand passengers and travel agents.
Duties include assisting passengers book Mileage Plus Award flights.
Technical Support Agent –
BellSouth Fast Access DSL, Client Logic Baguio Philippines
2005 – 2006
Receives field calls from foreign customers that are concentrated in the southern
part of the United States. Handles calls that deal with ADSL connectivity. Assists clients who are new to the Internet. Duties
also include inquiry handling, set up trouble tickets and appointment scheduling for field technicians, set up orders for
ADSL kits and parts, order status inquiries; reroute misdirected calls, assist new field technicians, assist clients that
have a hard time using third party WiFi hard wares for home networking. Make clients feel comfortable and competent, and take
on overflows. If call volume is low, assists other Technical Support Agents.
Customer Sales Representative – Home Shopping Network,
Advanced Contact Solutions formerly known as All Asia Customer Service
2004 - 2005
Part of the pioneer batch. Receives field calls from American clients who
watch the Home Shopping Network (HSN). Handles inquiries and provides general information on products and services. Creates
new client accounts, takes clients purchase orders and up sell on every opportunity. Duties also include help desk, sales
acquisition, payment authorization, reservation, complaint handling, crisis lines, direct response television, order taking
and take on overflows. Provides technical support on hardware and software purchased by the client.
Graphic Designer – COOYEESAN Hotel Plaza, SAN-An Realty
Development Corporation Baguio Philippines 2003
Conceptualizes, designs promotional materials such as flyers, newspaper
ads, brochures, logos, office signage, exhibits, identification cards, membership cards, henna tattoo designs, and mall displays.
Duties also include the production of curriculum for new office software’s, training and implementation. Designs and
produces projector-ready art including graphs, charts, clips, clip arts, posters, office presentations and publications, digitization
of graphics including photos. Creates websites.
Supervises graphic artists on the production of requested company paraphernalia
such as streamers, mall decorations including their evaluation in terms of progress, efficiency and effectiveness.
Coordinates in the production with third party vendors to ensure quality:
writes printing and other reproduction specifications; inspects proofs for accuracy; recommends contractors.
INTEREST/HOBBIES
Drawing, singing, dancing, cooking, model assembly, bowling, swimming, fishing,
mountain trekking, gardening, reading, computer modification and assembly, graphics modification, robotics, comic book collecting.
AWARDS
January 12, 2004 Java Programming Ateneo Information Technology Institute Module
I Certification
January 15, 2004 Soft Skills & Product Specifics HSN-PRC Certification
February 23, 2004 Bureau of Internal Revenue Internship
September 6, 2003 Sun Java Certificate of Participation
April 30, 1999 Summer in Baguio (RESOLUTION 084-99) Certificate of Appreciation
July 30, 1999 Leadership Seminar Certificate of Attendance
1994 Camp John Hay, Mile-Hi Junior League Team Champion Bowler
1985 Camp John Hay, Library Puppeteer Merit of Participation
I hereby certify the information above is true and correct to the best of my knowledge.
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